Return Policy

Return for Replacement or Refund

 


if you do not satisfied with our goods and want to send them back to get a refund or a exchange,you can send message to our after-sale Customer Service (email address:service@laoxemy.com),they will reply you in 24 hours(except weekends) and give your some useful advice.
 
(1). Write your order number on the package,like#CN10001111 to make your package be recognized easily,so we can solve your problem as soon as possible.
(2). you have to undertake return express fees by yourself.
(3).After we make sure that we have received the return package,we will contact your and give you a refund or a exchange.
 

1. 7 Days Return Warranty

The Unconditional returns from our customers are acceptable within 7days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment. Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.

2. Unconditionally refund accepted for wrong items

The refund requests from our customers are acceptable unconditionally if customer service confirm we send you the wrong item. Please make sure the products unused before you sending back and ship the package to the designated address provided by the after sales staff. To help us, the customer should provide all relevant tracking information. After making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff to refund back to your account or others if you like.
For all the refunds the following information is needed:
a:The order No.    b:The Item No.    c:Photo of the products you sent back.    d:Photo of the shipping label on the package we sent to you.

Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.

Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

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